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How to... Answer a  phones                                                           
From an AdminProf.com  viewer....

I attended a seminar about a hear ago on "How to Perfect Your Administrative Assistant Skills". One of the take-aways that I brought back from the seminar was that when your telephone rings always keep in mind that the party calling feels they are the most important individual in the world--even the telemarketers. Before answering the phone it was suggested to clear your throat and but a smile on your face. Why? When your voice is cleared and your facial structure is in a happy position then the projection in your tone of voice will be pleasant to the party that is calling. You know it actually works for me and compliments have been given to my boss because of my pleasantness.

 

 

 

 

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